How Can We Support You?

At MFSO, we provide culturally responsive programs and services that support emotional well-being, family stability, community connection, and personal growth. Our team works alongside individuals and families with compassion, respect, and understanding.

Counselling & Mental Health Support

Spiritual Counselling

Social Services & Family Support

Newcomer & Settlement Support

Women’s Support & Empowerment

Youth Support & Mentorship

Supervised Access Program (SAP)

Not Sure Where to Start?

Explore our full range of programs and services to find the support that best fits your needs and journey.

Our Approach

At MFSO, we believe that healing, growth, and wellbeing begin in environments where people feel safe, respected, and understood.

Our approach is holistic, trauma-informed, culturally responsive, and faith-sensitive. We recognize that every individual has unique experiences, identities, values, and needs.

We focus on creating welcoming and inclusive spaces where clients can access emotional, mental, social, spiritual, and community-based support in ways that feel meaningful and accessible to them.

Individual Support Channel

Our Individual Support Program offers one-on-one, culturally responsive support tailored to your unique needs. Regardless of your need, our team is here to listen and support you every step of the way.

Our services are available in English, French, Arabic, Somali, Swahili, and additional languages, while all professionals follow Ontario’s ethical and professional standards to ensure safe, respectful, and confidential care.

A Trusted Hub Supported By an Inclusive & Diverse Team

Our work is guided by a team of experienced mental health professionals, counselors, spiritual care providers, and dedicated community practitioners who are committed to delivering high-quality, compassionate, and culturally responsive care. Our team includes Registered Social Workers (RSWs), counselors, psychotherapists, internationally trained clinicians, and multilingual support professionals with diverse backgrounds, lived experiences, and professional expertise.

Dedicated to Community Development for 15 Years

For 15 years, we have been committed to supporting and strengthening our community through consistent, compassionate, and culturally responsive services. Over time, we have built meaningful relationships with individuals, families, and community partners, earning trust through reliability and care.

Testimonials

I am a family lawyer and social worker in Ottawa, and have worked with Muslim Family Services of Ottawa in several capacities for many years. I know MFSO's services well and have been comfortable referring clients to their organization for a range of counselling and support needs. Their team consistently provides thoughtful, culturally informed, and client centred service. I particularly appreciate the level of communication with me as counsel, as well as their direct communication with my clients. MFSO has shown flexibility and responsiveness, while maintaining a high standard of service for families in deep need. Their supervised parenting services, in particular, have been an important addition. In a recent case, they were able to accept a family almost immediately at a time when other services had lengthy waiting lists. This made a meaningful difference, allowing the situation to move forward safely and constructively when timely access was critical. I have great confidence in the quality and responsiveness of their services and would not hesitate to recommend them.

Joanne Roulston

Lawyer, Social Worker, Mediator

Themis Law & Mediation

I have the distinct honour of working with Kadra and the wonderful Staff at Muslim Family Services of Ottawa (MFSO) to secure Supervised Access services for my Family Law clients. MFSO has a short waiting time with flexible scheduling and reliable service delivery that meets the needs of families especially children who require special accommodation.

Francis Aheto-Tsegah, B.A.(Hons.), LL.B.

Lawyer & Founder

Aheto-Tsegah Professional Corporation

I have referred a number of clients to MFSO's Supervised Access Program over the past two years and have recommended it to colleagues as well. The Centre's communication with both parents and their lawyers is excellent, and they are genuinely accommodating — flexible with scheduling and skilled at managing high-conflict dynamics in a way that keeps the focus on the children. Their pricing is also very reasonable for the quality of service provided. MFSO is a reliable community resource, and I am glad to recommend them.

Alexander W. Ostheimer-Lebeau, J.D., LL.L., LL.M.

Director & Lawyer

 

Home Counsel Legal Services

The support we received made a significant difference in our family’s mental and emotional well-being. One of my children has gained confidence and is now able to speak without fear or anxiety. Another has shown clear improvements in behavior and overall emotional health, and is much happier. With the guidance we received, I have also been able to create a more stable, supportive, and emotionally healthy home environment. I am deeply grateful for the compassion, understanding, and care that helped our family grow stronger.

Client Testimonial 

MFSO’s SAP gave my children a safe and calm space during a very difficult time. The supervisors were professional, neutral, and always focused on the kids’ well‑being.

Client Testimonial

The staff were respectful and supportive. They explained the process clearly and made sure both parents understood the boundaries. I felt my children were truly protected.

Client Testimonial

The supervisors were very experienced and handled our situation with compassion and fairness. Their documentation was clear and professional, which helped us move forward.

Client Testimonial

I appreciated the cultural understanding and the bilingual support. It made a big difference for my family to feel seen and respected.

Client Testimonial

The extended sessions helped us rebuild trust at a pace that worked for my child. The team was patient, consistent, and always child‑centered.

Client Testimonial

MFSO provided a neutral environment where my child could spend time with their father safely. The staff were trained, calm, and very professional.

Client Testimonial

613-562-2273
2720 Queensview Dr #1169, Ottawa, ON, K2B1A5