Counselling Centre

MFSO Counselling and Psychotherapy Centre

Our culturally-sensitive professional services are available to members of every community and every faith and non-faith affiliation.

Confidentiality is of the utmost importance to Muslim Family Services of Ottawa. It is an integral component of the services provided through the Muslim Community Counselling and Psychotherapy Hub. All information discussed in sessions will be kept confidential, with the exception of certain specific legal and ethical limits (Click here to know more).

MFSO provides counselling and support services; however, we are not a crisis centre.  If you are in crisis and need immediate support, please contact one of the following resources:

  • Nisa Helpine – 1-866-315 NISA (1-866-315-6472) assisting Muslim Women across North America, by providing free, anonymous, confidential, and non-judgmental peer-to-peer counselling 12 hours per day, 7 days per week.
  • Naseeha Youth Helpline – 1 (866) NASEEHA (627-3342) provides a confidential helpline for young Muslims to receive immediate, anonymous, and confidential support over the phone from 3 – 9 pm, 7 days a week.
  • Distress Line (Ottawa/Gatineau) – 613-238-3311 (English only)
  • Outaouais Distress Line – 1-866-676-1080 (English only)
    (Please note that transfers to the Mental Health Crisis Team are available to Ontario residents only.)
  • Talk 4 Healing – 1-855-554-HEAL (4325) culturally grounded, fully confidential helpline for Indigenous women available in 14 languages all across Ontario
  • Sexual Assault Support Centre of Ottawa – 613-234-2266
  • Mental Health Crisis Line (Ottawa) – 613-722-6914 (English and French)
  • Mental Health Crisis Line – 1-866-996-0991 (English and French)
    (Akwesasne, Prescott-Russell, Renfrew, Stormont-Dundas-Glengarry)
  • The Walk-In Counselling Clinic


Counselling / Psychotherapy

  • We offer culturally-sensitive and trauma-informed counselling and psychotherapy services for individuals, couples, children, youth, and families with qualified mental health counsellors and psychotherapists.
  • Our counselling services are offered at affordable, sliding-scale rates, with subsidies available for low-income clients.
  • Counselling is currently available in English and Arabic, and we are working to add Somali and French language services.
  • Please email to request counselling services, or give us a call to book an appointment on: +1 613-562-2273.

MFSO gratefully acknowledges the help and support of May Court Club of Ottawa in purchasing toys and art supplies for our counselling rooms to enrich our counselling services for children.

Spiritual Counselling

  • To those clients who request it, our resident Imam offers spiritual counselling for individuals, couples, and families.
  • Our counselling services are offered at affordable, sliding-scale rates.
  • Counselling is currently available in English and Arabic.

Social Worker Services

Every Tuesday from 4PM to 6PM, our Social Worker (MSW/RSW) offers a free social service supports, crisis counselling, and referral services in English and French addressing the complexity of our clients’ needs. This service draws on both MFSO’s own services and our strategic and community partnerships. Our social worker offers supports for personal crises, short-term mental health and psychoeducation, food security, available community resources, referrals to our counselling program and strategic partnership services, applications for energy assistance programs for low-income families, school system navigation, legal information, and other issues.

Supervised Parental Access Program

Supervised by our Social Worker (MSW/RSW) and administered by an experienced and vetted team of staff and volunteers, our affordable supervised access program offers a safe, neutral, and child-focused setting for children to visit with their non-custodial parent. All such visits and exchanges take place under the supervision of trained staff and volunteers. When parents separate or divorce, visits with the children, or exchanges of the children between the parents may become difficult, stressful, or problematic. Parents may prefer, or the Court may order, that a neutral third party oversees visits with children or facilitate exchanges between the parents. Our top priority is to ensure to the best of our abilities that every visit or exchange is safe and fun for the child(ren). Our staff can also provide brief and natural written statements about visits, and can intervene to ensure involved parents do not make comments that contravene our safe space regulations.

Formerly Incarcerated Muslims

We work with formerly incarcerated Muslims to assist in their reintegration and to provide mental health, systems navigation, and pastoral support. We gratefully acknowledge the support of the Ottawa Community Foundation for this program.

Our Partners